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Return Policy

 

CAPPOJIM'S RETURN POLICY:

When you shop with us, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may return the new and unused product within 7 days of receipt for a replacement or refund of the purchase price.

When your return has been received in resalable condition, we will either:

1. Credit your account for the amount of your purchase, less shipping, handling, and any applicable tariffs and taxes, free shipping promotions and other coupon offers/discounts.

2. Ship you a replacement of your product.

You will need to cover the cost of return shipping. Please use a shipping company, such as UPS or FedEx, which can track packages. We are not responsible for lost or stolen merchandise.

 

FOR DEFECTIVE, DAMAGED, INCORRECT OR MISSING ITEMS:

You must contact us within 7 days of receipt. We will give you instructions on how to prepare the return package. In most cases, we will provide a prepaid UPS shipping label to you. If the item proves to be defective, we will issue a replacement or refund the price of the item plus your original shipping cost.

Any glass items broken in transit, must be reported soon after receipt, so a successful insurance claim can be filed. All glass items are inspected at Cappojims before being shipped, so any breakage that occurs is during shipping.

 

WARRANTY INFORMATION

All items we sell are brand new and most are covered by a manufacturers warranty. If you have misplaced your receipt contact us at cs@cappojim.com for a replacement; please provide up with your Full Name and approximate date of purchase.


PLEASE NOTE:
You must contact us via email at RMA@cappojim.com BEFORE returning any item. All items should be returned to:

Cappojim.com
ATTN: Returns Department
3923 Meadow Creek Drive
Sarasota FL 34233